Thank you for using the Minecraft Server Store operated by CyberScape Network. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our Store. By making a purchase, you acknowledge and agree to the terms set forth in this Refund Policy.
1. Eligibility for Refunds
1.1 Digital Products: Due to the nature of digital products and services offered on our Store, all sales of digital items, including in-game items, ranks, and currency, are final and non-refundable unless otherwise stated explicitly.
1.2 Exceptional Circumstances: We understand that there may be exceptional circumstances where a refund request may be warranted. Refund requests will be considered on a case-by-case basis at our sole discretion. Examples of exceptional circumstances include but are not limited to:
- Duplicate purchases of the same item
- Technical issues preventing access to the purchased product
- Unauthorized transactions
2. Refund Process
2.1 Refund Request: If you believe you have a valid reason for a refund based on the exceptional circumstances outlined in section 1.2, you may submit a refund request by contacting our customer support team at [Insert contact information]. Please provide detailed information regarding your purchase, including the transaction ID and a description of the issue.
2.2 Review and Processing: Once we receive your refund request, we will review it and determine whether it meets the criteria for a refund. We may require additional information or evidence to support your request. We strive to process refund requests in a timely manner, but the processing time may vary depending on the nature of the request and our workload.
2.3 Refund Decision: Our decision regarding refund requests is final. If your request is approved, we will refund the eligible amount using the original payment method used for the purchase, unless otherwise agreed upon. Please note that it may take some time for the refunded amount to appear in your account, depending on your financial institution or payment processor.
3. Non-Refundable Items
The following items are generally non-refundable:
- Donations made to the server
- Consumable items that have been used or consumed in the game
- Services that have already been provided
4. Dispute Resolution
If you are dissatisfied with our refund decision or believe it was made in error, you may contact us to discuss the issue further. We will make reasonable efforts to address your concerns and reach a satisfactory resolution.
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our Store. Your continued use of the Store following the posting of any changes constitutes acceptance of those changes.
If you have any questions or concerns about this Refund Policy, please contact us at [email protected].